arTag Support Center

Your smart souvenir experience starts here. Get help with activation, AR features, and troubleshooting.

What is arTag?

arTag is a premium smart souvenir that combines physical collectible with cutting-edge WebAR technology.

  • Premium metal coin with NFC chip
  • Magnetic backing for refrigerator display
  • WebAR experiences - no app download needed
  • Exclusive content from your favorite venues
  • Works on any NFC-enabled smartphone

Premium Design

5cm diameter metal coin with colorful embossed artwork

Getting Started in 3 Simple Steps

1

Unbox & Reveal Code

Take your arTag out of its package and scratch off the gray coating on the activation card to reveal your unique code.

Tip: Keep your activation card safe - you'll need it for first-time setup!
2

Tap & Activate

Hold your phone to the arTag coin to automatically open the WebAR guide, then enter your activation code to begin.

Note: Ensure NFC is enabled and allow camera permissions when prompted.
3

Explore with AR

Use your phone's camera to scan designated exhibits or points of interest to unlock exclusive AR content and experiences.

Magic: All unlocked content remains accessible forever - even from home!

Common Issues & Solutions

NFC Not Working

Solution:

  • Enable NFC in your phone's Settings > Connections
  • Remove phone case if it's very thick
  • Hold phone directly against the back of the coin for 2-3 seconds
  • Alternative: Use QR code backup on activation card
Camera Issues

Solution:

  • Grant camera permissions when prompted
  • Ensure good lighting conditions
  • Clean your camera lens
  • Restart the WebAR application if needed
Activation Code Invalid

Solution:

  • Double-check code entry (avoid O vs 0, I vs 1)
  • Ensure you haven't exceeded usage limits
  • Contact support if code appears damaged
  • Use backup QR code if available
AR Content Not Loading

Solution:

  • Check internet connection strength
  • Try switching between WiFi and mobile data
  • Clear browser cache and reload
  • Enable offline mode for basic content
Device Compatibility

Requirements:

  • NFC-enabled smartphone (iPhone 7+ or Android 4.4+)
  • Modern web browser (Chrome, Safari, Firefox, Edge)
  • Camera access permissions
  • Internet connection for content streaming
Using at Home

Features:

  • Attach magnetic backing to refrigerator
  • Tap phone to arTag for instant access
  • Browse all previously unlocked content
  • Share experiences with family and friends

Frequently Asked Questions

No! arTag uses WebAR technology that works directly in your phone's web browser. Simply tap your phone to the coin and your browser will automatically open the AR experience.

Absolutely! Once activated, your arTag works unlimited times. All content you unlock remains accessible forever, and you can enjoy it from anywhere - at the venue, at home, or while traveling.

arTag works with most modern smartphones:
  • iPhone: iPhone 7 and newer (iOS 11+)
  • Android: Android 4.4+ with NFC capability
  • Browser: Chrome, Safari, Firefox, or Edge

Remove the magnetic disc from the protective case and attach it to the back of your arTag coin. The strong magnet will securely hold your arTag to any metal surface like your refrigerator, making it a functional smart decoration.

Once your arTag is activated, you won't need the code again - just tap your phone to the coin. If you haven't activated yet and lost your code, contact our support team with your purchase receipt and arTag serial number for assistance.

Yes! Your arTag works with any NFC-enabled phone. Family members can tap their phones to access the same content and experiences. It's a great way to share memories and discoveries with everyone at home.

Initial activation and AR content streaming require internet connection. However, basic content and previously viewed materials can be cached for offline access. We recommend connecting to WiFi for the best experience.